I ordered a used hardback copy of Jonathan Strange & Mr. Norrell from the Amazon Marketplace. I received a paperback copy, and though in very good condition, it was not what I wanted. As it was very cheap (the shipping cost more than the book, and the shipping was under $3), I didn't bother contacting the seller because I didn't want to fight about it or pay to send it back, etc. I put it in the pile of books to donate to Mom's library and tried again. When asked to rate my first transaction, I rated it a 1 (on a scale of 1 to 5, 5 being best). I left a comment explaining my rating:
Page and packing slip clearly indicated this was a HARDBACK book, but received a PAPERBACK book. Would cost more to try to fix the error than I paid for the book, so I am donating it to a library instead.
This, of course, prompted an email from the seller, wondering why I had rated so low:
I mailed it within 24 hours and it was in the stated condition. new and factory sealed. Do you have us confused with another seller and order? We have never received any emails from you. If it was your order with us, I am very sorry and I do not know how that happen and we will be happy to mail you another one. Please let me know what I could have done differently. Please let me know what I could have done differently. If you decide to reconsider your rating, you can by: [instructions deleted for brevity]
The best part? The seller quoted my comment at the top of this email, yet obviously didn't read it. *sigh* Thus the Snarkbeast was awoken, and I did reply:
Literacy is not your strong point, I assume? Let me break it down.
My comment that went with my rating said: "Page and paking slip clearly indicated this was a HARDBACK book, but received a PAPERBACK book."
That means that on Amazon.com I was looking at the hardback version Product Information page. That means I intended to buy a hardback version. That means if your book is listed under "more buying options" on that webpage it should be a hardback version, and if it's not you should certainly say so in the comments section. (Though how you could list it incorrectly it when you can list by ISBN I have NO idea - no wait, I do have an idea, it's the literacy problem again, isn't it?) The packing slip you sent with the book stated it should be a hardback version. The book I got, however, was a paperback.
My comment that went with my rating said: "Would cost more to try to fix the error than I paid for the book, so I am donating it to a library instead. "
That means that I did not contact you as I did not want to bother with exactly what I am going through right now: writing emails to explain everything. It was a cheap book, I wasn't willing to pay postage to return it or fight about it, so I decided to donate this paperback copy I was sold under false pretenses to a library. I have since reordered the book from another Amazon Marketplace seller, and hopefully will not have a repeat of this little fiasco.